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Terms & Conditions

MDTea Ltd provides access to the mdteashop.co.uk website (the “website”) and sells our products to you subject to the conditions set out on this page. Our aim is to provide the very best customer service that we can.

1. Despatch

Goods should be despatched within three business days of ordering. If an item is out of stock and we are unable to despatch within five business days, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or partial shipment of your order.

2. Returns

Should any item you purchase from this site fail to meet your complete approval please return it to us in original condition within 30 days of receipt and we will give you a full refund of the item’s cost excluding postage costs. In addition, customers in the European Union are entitled to a statutory cooling-off period of seven business days.

3. Pricing and availability

While we make every effort to ensure the accuracy of the pricing and availability information on the website, there may be occasions when these are not up to date and we reserve the right to change them without notice.

Postage is calculated taking into account delivery charge and packaging and includes a small admin fee.
Postage and Packing Rates
Under £10 - £3.50 p&p
£10-£50 - £4.50 p&p
Over £50 - Free

4. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the ‘my account’ area of the website.

MDTea reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

5. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be impaired in any way. Neither may you cause it to be changed or modified in any way.

6. Losses

MDTea will not be responsible for any loss arising from the use of this website or in respect to the purchase of any goods hereunder.

7. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales.

8. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions at any time.