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Returns & Refunds

Returns

Should any item you purchase from this site fail to meet your complete approval please return it to us in original condition within 30 days of receipt and we will give you a full refund of the item’s cost excluding postage costs. In addition, customers in the European Union are entitled to a statutory cooling-off period of seven business days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, that is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Shipping
To return your product, you should mail your product to:

Mdtea Ltd.
38 Upper St James Street,
Brighton,
BN2 1JN

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, except in exceptional circumstances, the original cost of shipping will be deducted from your refund.

TEA JOURNAL